Shipping
- Processing: Orders are processed within 1–3 business days (not including weekends or public holidays).
- Delivery: Once dispatched, orders usually arrive within 7–14 business days to the UK and US. Most items ship from our partner warehouses overseas, so occasionally it can take a little longer.
- Cost: Free tracked delivery on orders of $70 (about £55) or more. A flat $8 (about £7) applies below that.
- Tracking: You'll receive a tracking link by email as soon as your order ships. Please allow 2–3 days for tracking to update.
- Delays: If your order hasn't arrived within the expected window, please get in touch and we'll chase it or put it right.
Changed your mind?
- You can cancel your order for any reason within 14 days of receiving it. Just email us to let us know.
- Please send the item back within 14 days of telling us, unused and in its original packaging. Contact us first and we'll send you return instructions.
- Unless the item is faulty or wrong, return postage is paid by you.
- We'll refund the item price and the standard delivery charge you paid within 14 days of receiving the return (or proof that you've sent it).
Faulty, damaged or wrong items
- If something arrives faulty, damaged or not as described, contact us within 30 days with a photo and we'll replace it or give you a full refund. You won't pay anything to put it right.
- Approved refunds go back to your original payment method.
None of this affects your statutory rights as a consumer.
Questions? Contact us and we'll be happy to help.
Marlow & Mutt products support everyday pet care and are not a substitute for professional veterinary advice.